Privacy Policy

Last updated: 11th July 2026

The Dog Physio is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our veterinary physiotherapy services.

By using this website or contacting The Dog Physio, you acknowledge that you have read this Privacy Policy.

1. Who We Are

The Dog Physio provides veterinary physiotherapy services for dogs.

Data Controller: The Dog Physio

Contact email: info@thedogphysio.co.uk

If you have any questions about this Privacy Policy or how your information is handled, please contact us on the above email address.

2. What Information We Collect

Depending on how you interact with us, we may collect:

Owner Information

• Name
• Address
• Telephone number
• Email address
• Emergency contact details
• Insurance information (where applicable)

Animal Information

• Name
• Breed
• Age and date of birth
• Sex and neuter status
• Weight
• Medical history
• Current medication
• Veterinary diagnoses
• Surgical history
• Imaging reports
• Laboratory results
• Physiotherapy assessment findings
• Treatment records
• Progress notes

Veterinary Practice Information

• Practice name
• Veterinary surgeon's name
• Practice contact details
• Referral information
• Clinical records supplied with referrals

Website Information

When you visit our website we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies (see our Cookie Policy)

3. How We Collect Your Information

We collect information when you:

• Complete an enquiry form
• Book an appointment
• Submit a veterinary referral
• Contact us by email or telephone
• Attend an appointment
• Provide information during treatment
• Visit our website

We may also receive information from:

• Referring veterinary surgeons
• Veterinary practices
• Veterinary specialists
• Insurance companies (where authorised)
• Other professionals involved in your dog's care

4. Why We Use Your Information

We use your information to:

• Arrange appointments
• Assess your dog's suitability for physiotherapy
• Develop treatment plans
• Deliver veterinary physiotherapy services
• Monitor treatment outcomes
• Communicate with you
• Liaise with your veterinary surgeon
• Maintain accurate clinical records
• Process payments
• Process insurance claims where applicable
• Improve our services
• Meet legal and professional obligations

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Legitimate interests
• Legal obligation
• Consent (where required)

6. Sharing Your Information

We will only share your information where necessary.

This may include:

• Your veterinary surgeon
• Other veterinary professionals involved in your dog's care
• Veterinary specialists
• Insurance providers (with your authorisation where appropriate)
• Professional advisers
• IT service providers who securely host our systems
• Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

7. How We Store Your Information

We take appropriate technical and organisational measures to protect your information.

These include:

• Password-protected computer systems
• Secure cloud storage
• Encryption where appropriate
• Restricted access to records
• Regular software updates and security measures

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain records only for as long as necessary to fulfil the purposes for which they were collected and to comply with legal, regulatory and professional obligations.

Unless a longer retention period is required by law or there is a legitimate clinical reason to retain records for longer, client records are generally retained for seven years after the final treatment appointment.

Financial records are retained in accordance with applicable tax legislation.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your personal data where applicable
• Withdraw consent where processing relies on consent

Some rights may be limited where we are legally required to retain records.

10. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

You can control or disable cookies through your browser settings.

Further information is available in our Cookie Policy.

11. Third-Party Services

Our website or business systems may use trusted third-party providers, such as:

• Website hosting provider
• Online booking software
• Secure online forms - Microsoft 365, Jotform
• Payment providers - PayPal, Square, Stripe
• Cloud storage providers - OneDrive

These providers only process information on our behalf or for their own legitimate purposes and are expected to comply with applicable data protection legislation.

12. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised date.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

Contact Us

The Dog Physio

Email: info@thedogphysio.co.uk

Telephone: 07724 720051